Arthur Anthony Interiors complaints policy

 

Arthur Anthony Interiors ltd are a specialist kitchen, bathroom and wardrobe retailer and we are committed to providing product and services of the highest standard. Installing a new kitchen, bathroom or wardrobe is a major renovation project and despite our best efforts sometimes things can go wrong.

 

Stage 1

If you have a concern or are dissatisfied in any way then we will do our best to help. In the first instance, we ask that you contact Tommy Williams, Senior Designer, by phone or email. We hope that the majority of complaints can be resolved this way.

 

Stage 2

If after following stage 1 of the procedure, you are not satisfied you should contact Anthony D Jackson who will investigate all complaints competently, diligently and impartially, obtaining additional information when necessary. Your complaint will be assessed fairly, considering all relevant factors and in accordance with guidance issued by the government approved organisation, the furniture and home improvement Ombudsman.

 

Please contact our contact centre by your preferred method from the list below:

By email:  Anthony@arthuranthonyinteriors.com

By telephone: 01245 478043 / 07989 480317

 

The showroom is open from 10:00am - 4:00pm Monday to Saturday. Lines are closed Sunday and bank holidays.

 

To help us investigate your complaint we will need the following information:

 

• Your name, address and order number

 

• Details of how we should contact you and anyone else who can speak on your behalf

 

• A clear description of your complaint

 

• Copies of relevant supporting information

 

Our commitment to you:

• We will thoroughly investigate your complaint and offer a fair response that will take into account all the information available to us.

 

• We may not always provide the answer you are looking for, but we will make sure we offer a clear explanation for our decision.

 

Stage 3

If you remain dissatisfied with the outcome then you may request that the case is reviewed by our company secretary G. Livesey. Our factories at Mereway, Stonehams and Germany will not deal with any complaints as they are solely the manufacturers of the kitchens with no direct contracts with yourself.

 

If you wish for your case to be reviewed by Mr Livesey (company secretary), then please send your request to the email or postal address below. This will be reviewed within 7 working days.

 

By email:  info@arthuranthonyinteriors.com

By post: (To attention of G. Livesey)

Arthur Anthony Interiors ltd

Head office

114 Parkway

Goldlay house

Chelmsford

CM2 7PR

 

 

 

 Showroom: 15 Maldon Road, Great Baddow, Chelmsford, CM2 7DW.

           Head office: Goldlay House, 114 Parkway, Chelmsford, CM2 7PR.

Tel. 01245 478043

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